Privacy Policy

1. Introduction

NeutralServiceHub ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy details the manner in which your information is collected, utilized, shared, and protected when you visit our website neutralservicehub.top or make use of our yacht chartering services.

With your utilization of our services, you are giving your consent to the data handling described in this document. This policy adheres to the privacy laws pertinent to the field, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

The personal details provided to us voluntarily by you encompass:

• Booking a yacht charter
• Reaching out through our website or telephone
• Signing up for newsletters
• Completing forms on our website
• Engaging in questionnaires and special deals

Included within this data might be:

• Your name and contact details like email, phone number, and address
• Payment details (safely processed via external service providers)
• Your yacht charter preferences and necessities
• Information of a person to be contacted in case of an emergency
• Food preferences and health-related information (if provided)

2.2 Automatically Collected Information

Information automatically gathered when you browse through our website includes:

• IP address and geographic location data
• The type and version of your browser
• Visited pages and the duration of your interaction on our site
• Sites that referred users to our website
• Details regarding the device you use (type, screen resolution, and others)

2.3 Cookies and Tracking Technologies

To augment your browsing experience, we employ cookies and comparable tracking mechanisms. These aid us in:

• Recalling your site preferences
• Analyzing site performance and usage
• Delivering customized content
• Enhancing the services we provide

Your preferences regarding cookies can be managed through your web browser's settings or our cookie consent notice.

3. How We Utilize Your Information

We utilize the gathered data for several purposes, including:

• Service Provision: To carry out yacht charter services, finalize bookings, and maintain communication about your arrangements
• Client Support: To handle your inquiries and offer support
• Transactions: For the processing of payments and managing fiscal operations
• Safety and Protection: To ensure the security of our activities and protect against deceptive activities
• Promotional Activities: To send you updates and promotional materials (provided you consent)
• Website Enhancement: To examine how the site is used and improve its functionality
• Regulatory Adherence: To comply with the enforcement of applicable laws and regulations

4. Disclosing and Sharing Information

Your personal data is not for sale, trade, or lease to external parties. However, there are circumstances where sharing your information is needed:

4.1 External Service Providers

Details may be shared with reliable third-party service providers who assist us with: transaction processing; web hosting and upkeep; email campaigns; analysis and performance evaluation; customer service support.

4.2 Legal Obligations

Your information may be disclosed if mandated by law or in response to legal process, court orders, emergency situations, or probes into possible fraudulent or illicit activities.

4.3 Business Transactions

In case of an acquisition, merger, or sale of business assets, your personal information may be a part of the transferred assets.

5. Data Safety

We enforce suitable security measures including encryption, secure servers, access protocols, periodic reviews, and training of our employees to shield your personal data from unsanctioned access, changes, leaks, or erasure.

Nevertheless, no internet transmission or electronic storage method is perfectly secure. Thus, we cannot guarantee complete safety for your data.

6. Duration of Data Storage

We keep your personal information only for as long as it is necessary for fulfilling the purposes it was gathered for or as dictated by legal requirements. Typical retention periods are:

• Charter reservations: 7 years for tax/legal reasons
• Communication for marketing: until you choose to unsubscribe or delete it
• Site analytics data: 26 months
• Client service interactions: 3 years post-last communication

7. Your Rights and Preferences

You possess the right to request access, amendments, erasure (subject to legal constraints), portability, opt-out from marketing communications, and management over cookies. To exercise these rights, reach out to us at the contact details provided below.

8. Services by Third Parties

8.1 Google Analytics

We utilize Google Analytics for insights into website usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Features

Our website may feature links to social media platforms, which operate under their own privacy policies.

8.3 Payment Providers

All payment transactions are handled by external processors that comply with the PCI DSS requirements.

9. International Data Processing

Your personal information might be processed and stored in countries different from Monaco. We apply protective measures aligned with applicable privacy requirements.

10. Privacy of Minors

Our offerings are not intended for individuals under the age of 13, and knowingly, we do not collect their personal data. If it comes to our knowledge that a minor has provided us with their data, please contact us forthwith.

11. Modifications to This Privacy Policy

Updates to this Privacy Policy may happen to reflect alterations in our procedures or legal mandates. Notification of changes will occur through the publication of the updated policy on our site, sending an email to registered users, or displaying a notice. Your continued use of our services after the effective date implies acceptance of the updated privacy terms.

12. Contact Details

If you have any inquiries about this Privacy Policy or our handling of data, please reach out to us:

13. Adherence to Google Ads Consent Requirements

We comply with the consent policies of Google Ads. Alterations to cookie and tracking preferences can be made at any time through our cookie settings panel.